Royal Mail Tracked 48 £4 (for anything up to 750g)

Standard DPD parcel £6.55

Large DPD parcel £8

£12-£35 depending on weight. 3-5 working days

All deliveries require a signature.

£12-£50 depending on weight. 5-7 days.

£11-£30 depending on weight. 5-7 days.

The above shipping quotes are for orders weighing up to 2kg.  For extra large orders or wholesale orders, please check the shipping cost at online checkout which will be measured by the weight of your order.

During the Christmas holiday and New Year period orders will take longer than usual.

If delivery is attempted and a delivery card is left and the customer fails to claim the items from the local depot or post office, we cannot refund the customer until the goods have been returned to Willa and the Bear. However, if the customer would still like the goods re-shipping, we will re-dispatch the parcel once we have received it back but we will have to charge for postage again.

Returns/Exchange Policy

We must receive all returns/exchanges of items within 14 days of your receipt of the product. All tags must be intact for the return/exchange to be processed. All items must be returned in the condition that they were received.

Sale Period:

All sale items cannot be refunded, only exchanged for another item or credit note.

Returns Procedure:

In order to take advantage of your rights under this returns policy you must e-mail hello@willaandthebear.com outlining why you wish to return the product. Willa and the Bear will not accept returns of non-faulty items that have been used or worn. In such cases, the items will be returned to the customers.

Refunds will be credited to the original purchaser’s card or paypal account for the sum paid minus postage costs. Please note that postage costs can apply for exchanges.

Please send returns to:

Willa and the Bear, PO Box 92, Fakenham, Norfolk, NR21 1AS

Please note that the customer is responsible for all postage costs incurred when returning items. Willa and the Bear will not offer a refund on returned items that are lost or damaged in the post.

We strongly recommend that items are returned using registered post and that you keep your proof of posting receipt.

Orders shipping outside of the UK exclude local customs and duties, and customers will be held liable for customs or duties charges.

Customers will be held liable for any other charges that may occur. This includes orders returned to us due to unsuccessful delivery attempts or unpaid customs or duties fees. Any costs associated with this will be automatically deducted from your refund.